Technical Support
Provide customers with full cycle, customized, and efficient support
Service Support
EXWELL adheres to the concept of "customer demand-driven, professional service escort",
relying on its deep cultivation advantages in the semiconductor equipment field, it has built a "local response + headquarters empowerment + spare parts guarantee" service system to provide customers with full-cycle, customized, and high-efficiency support:
Local After-Sales Rapid Response
Team3-6people cross-field after-sales team (electrical, mechanical, process engineers), provide on-site service (before process stabilization), achieve2hour feedback response,12hour solution output,48hour on-site solution, free on-site stay of experts for key issues, ensuring stable operation of equipment.
Headquarters Technical Deep Escort
The headquarters expert team provides customized solutions for semiconductor process R&D, production line optimization, and equipment maintenance, empowering the entire process from R&D verification to mass production, helping to break through technical bottlenecks and accelerate product launch.
Efficient Spare Parts and Logistics Support
Long-term warehousing of core spare parts, cooperation with industry logistics to achieve 48-hour delivery; spare parts and consumables enjoy no less than 9% discount for 5 years after the warranty period, with free daily maintenance accessories and professional engineer guidance throughout the process, reducing maintenance costs and downtime risks.
Full-Cycle Value-Added Services
Quarterly telephone visits and no less than 3 on-site visits per year to detect equipment hidden dangers in real time; free technical consultation, material delivery, and equipment relocation assistance are provided to deeply empower customers' operation and maintenance capabilities and ensure the maximum value of equipment throughout its life cycle.
Service Call
2 hours response
Solution
12 hours provided
Service Center Engineer
48 hours on-site
Service hotline:
+86 0731-88376310
Address: No. 858, Purui West Road, Wangcheng Economic and Technological Development Zone, Changsha City
WeChat official account
Douyin QR code
Online consultation